index
Same-day delivery • Premium blooms • Freshness guaranteed
⭐ ⭐ ⭐ ⭐ ⭐ Trusted by 1,000+ Dubai Clients

Privacy policy

Privacy Policy

Terra Bella Flowers LLC
Last Updated: 03.03.2026

1. Introduction

Terra Bella Flowers LLC (“Terra Bella Flowers”, “we”, “our”, “us”) is a limited liability company registered in Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with:

  • UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)

  • Applicable international data protection laws where relevant

By using our website (www.terrabellaflowers.ae), you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Personal Information

  • Full name (customer and recipient)

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Order details

  • Personalized gift messages

  • Marketing consent preferences

2.2 Technical & Usage Information

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Interaction behavior

  • Cookie and tracking data

3. How We Collect Information

We collect data when you:

  • Place an order

  • Subscribe to our newsletter

  • Contact us

  • Use live chat or messaging tools

  • Interact with advertisements

  • Browse our website

Marketing consent is collected through an active opt-in checkbox. It is never pre-selected.

4. Lawful Basis for Processing

We process personal data based on:

  • Performance of a contract (order processing and delivery)

  • Legal obligations (accounting and compliance)

  • Legitimate interests (website improvement and fraud prevention)

  • Explicit consent (marketing communications)

5. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Deliver products

  • Communicate order updates

  • Provide customer support

  • Improve website performance

  • Prevent fraud

  • Send marketing communications where consent has been provided

  • Comply with legal and regulatory obligations

We do not sell personal data.

6. Marketing Communications

We send promotional emails, SMS, or WhatsApp communications only where you have provided explicit consent.

You may withdraw consent at any time by:

Withdrawal of consent does not affect prior lawful processing.

7. Payment Information

All payments are processed through secure third-party payment providers.

Terra Bella Flowers LLC does not store or process credit or debit card details directly.

Payment gateways operate under their own privacy and security policies.

8. Data Sharing

We may share necessary personal data with:

  • Shopify (website hosting and order management)

  • Payment processors

  • Delivery personnel or logistics providers

  • IT and marketing service providers

  • Analytics providers (e.g., Google, Meta)

  • Government authorities when legally required

Data shared is limited to what is necessary for the relevant service.

9. International Data Transfers

Your personal data may be processed or stored outside the United Arab Emirates, including in jurisdictions where our service providers operate.

We ensure appropriate safeguards are implemented for international transfers in accordance with applicable law.

10. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Meet accounting and tax requirements

  • Resolve disputes

  • Comply with legal obligations

Retention periods may vary depending on the nature of the data and applicable regulations.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyze traffic and performance

  • Personalize content and advertisements

You may manage or disable cookies through your browser settings.

A separate Cookie Policy may provide further details.

12. Your Rights

Under UAE PDPL and applicable regulations, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing in certain circumstances

  • Withdraw consent (where applicable)

  • Object to certain processing activities

To exercise your rights, contact:

📧 hello@terrabella.ae

We may request identity verification before processing requests.

13. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission can be guaranteed 100% secure.

14. Minors

Our website and services are intended for individuals aged 18 and above.

We do not knowingly collect personal data from minors.

15. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

Users are encouraged to review third-party privacy policies independently.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.

Updates will become effective upon posting on this website.

Powered by Bloom Rush — marketing, ads, and growth support.