Terms & Conditions

Terra Bella Flowers LLC
Last Updated: 03.03.2026

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1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website www.terrabellaflowers.ae (the “Site”), operated by Terra Bella Flowers LLC, a limited liability company registered in Dubai, United Arab Emirates (“Terra Bella Flowers”, “we”, “our”, “us”).

By accessing or using the Site, you agree to be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with these Terms, you must not use the Site.

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2. Company Information

Terra Bella Flowers LLC
Dubai, United Arab Emirates
Email: hello@terrabella.ae
Phone: +971 52 525 3220

United Arab Emirates is our country of domicile.

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3. Eligibility

By using this Site, you confirm that:

• You are at least 18 years old

• You have legal capacity to enter into binding contracts

• Any information provided by you is accurate and complete

Minors under the age of 18 are not permitted to use this Site or make purchases.

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4. Use of the Website

You are granted a limited, non-exclusive, revocable, and non-transferable license to access and use this Site for personal, non-commercial purposes only.

You agree not to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site

• Use the Site for unlawful purposes

• Interfere with the security or functionality of the Site

• Attempt unauthorized access to systems or data

We reserve the right to suspend or terminate access if these Terms are violated.

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5. Orders & Purchases

All purchases made through the Site are subject to product availability and acceptance.

We reserve the right to:

• Refuse or cancel any order

• Limit quantities

• Correct pricing errors

• Update product descriptions

Order confirmation does not guarantee acceptance. A contract is formed only once payment is successfully processed and the order is confirmed.

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6. Pricing & Currency

All prices displayed on the Site are in AED unless otherwise stated.

For multi-currency transactions, the displayed price and selected currency at checkout will be the amount charged to your card and reflected on your transaction receipt.

Prices are subject to change without prior notice.

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7. Payment

We accept secure online payments through approved third-party payment providers.

We do not store or process credit/debit card details directly.

All refunds, where applicable, will be processed through the original method of payment.

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8. Delivery

Delivery services are provided within the UAE.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

• Incorrect address details

• Recipient unavailability

• Force majeure events

• Government restrictions

Additional delivery terms may be outlined in our Delivery Policy.

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9. Returns & Refunds

Refunds are subject to our Refund Policy.

Due to the perishable nature of flowers, returns may not be accepted once delivery has been completed, except in cases of product defect or damage upon arrival.

All approved refunds will be made to the original payment method.

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10. Intellectual Property

All content on this Site, including but not limited to:

• Text

• Images

• Designs

• Logos

• Graphics

• Software

is the property of Terra Bella Flowers LLC and is protected under applicable intellectual property laws.

You may not copy, distribute, reproduce, or exploit any content without prior written consent.

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11. Third-Party Links

The Site may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party sites.

Accessing such links is at your own risk.

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12. Limitation of Liability

To the fullest extent permitted by law, Terra Bella Flowers LLC shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Business interruption

• Data loss

Our total liability shall not exceed the amount paid by you for the relevant order.

Some jurisdictions may not allow certain limitations; in such cases, liability shall be limited to the maximum extent permitted by law.

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13. Indemnification

You agree to indemnify and hold harmless Terra Bella Flowers LLC, its directors, employees, affiliates, and partners from any claims, damages, liabilities, and expenses arising from:

• Your use of the Site

• Your breach of these Terms

• Your violation of applicable laws

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14. Compliance & Sanctions

We do not trade with or provide services to individuals or entities subject to UAE or international sanctions laws.

Transactions may be declined where legally required.

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15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

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16. Amendments

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting on the Site.

Continued use of the Site constitutes acceptance of updated Terms.