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Velvet Christmas
Dhs. 399.00
INFO
Frequently Asked Questions
Do you offer same-day delivery?
Yes. We offer same-day delivery across the UAE for orders placed before 3pm.
Do you offer express delivery?
Yes. We offer 60-minute express delivery in selected areas. If it’s available for your location, you’ll see the option at checkout.
Where do you deliver?
We deliver UAE-wide. Delivery availability and time options will show during checkout based on the address.
Can I choose a delivery time?
You can select from the available delivery windows at your cart. For time-sensitive deliveries, we recommend choosing express (where available).
What if the recipient isn’t available?
We’ll contact the recipient using the details provided.
Are your bouquets exactly as shown in the photos?
We keep the style and overall look consistent. Since flowers are seasonal and freshness comes first, some stems may vary — we’ll always maintain the same colour palette and value.
Can I request a specific flower or colour palette?
Yes — as long as it’s in season and available. Message us on WhatsApp and we’ll confirm what’s possible.
Do you take corporate orders or regular deliveries?
Yes. We handle corporate gifting and recurring orders. Share what you need and we’ll recommend the best options.
How should I care for my bouquet?
Trim the stems at an angle, place them in clean water, and keep the bouquet away from direct sun and heat. Refresh the water daily for best results.
What is your refund or replacement policy?
If there’s an issue with your order, contact us within 24 hours of delivery with a photo and we’ll make it right. (We’ll assess and arrange a replacement or store credit where appropriate.)
How do I contact you?
You can reach us via WhatsApp or through our contact page. For urgent delivery requests, WhatsApp is fastest.